Piedra de Agua Palenque Hotel - Palenque

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Palenque
Piedra de Agua Palenque
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Piedra de Agua Palenque | Palenque | Mexico

Km 2.5 Zona Arqueologica de Palenque, Carretera a las Ruinas, 29960 Palenque, Mexico

➤ Piedra de Agua Palenque | Chiapas

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Next to a river in the jungle, Piedra de Agua Palenque is 3 km from Palenque Archaeological Site. The property has 24-hour reception and offers an outdoor pool and hot tub, free Wi-Fi and free parking.

All rooms have a terrace and the suites feature pool views. Each room comes with a fan, seating area and wardrobe. The private bathroom comes with free toiletries.

Breakfast is available at Piedra de Agua Palenque and there is a bar. Restaurants can be found 1 km away, offering Mexican and international cuisine, such as Italian.

An airport shuttle service is available for an extra charge. Yaxchilan Archeological Site and Agua Azul Waterfalls are around an hour’s drive away.

See photos for Piedra de Agua Palenque Hotel

Review score

Based on 75 reviews

Facilities

7.9

Cleanliness

8.2

Comfort

8.2

Value for money

7.4

Location

8.8

Total

Free WiFi

8.1

Room choices in Piedra de Agua Palenque Hotel

Standar Room King

X 3

Double Suite

Suite King Size

X 3

Double Standard Room

Standard King Room

Piedra de Agua Palenque Hotel Services

Pets	Pets are allowed on request. Charges may be applicable.
Internet	WiFi is available in public areas and is free of charge.
Bathroom	Toilet paper, Towels, Towels/sheets (extra fee), Bath or shower, Private bathroom, Toilet, Free toiletries, Bathrobe, Hairdryer, Shower
Bedroom	Linen, Wardrobe or closet, Dressing room
View	Inner courtyard view, Garden view
Outdoors	Outdoor furniture, Sun terrace, Private pool, Patio, Terrace, Garden
Kitchen	Coffee machine, Cleaning products
Room Amenities	Socket near the bed
Activities	Tour or class about local culture Additional charge, Walking tours Additional charge, Hiking Additional chargeOff-site
Living Area	Seating Area
Food & Drink	Fruits Additional charge, Wine/champagne Additional charge, Snack bar, Breakfast in the room, Bar
Parking	Free private parking is possible on site (reservation is not needed)., Accessible parking
Reception services	Invoice provided, Private check-in/check-out, Luggage storage, Tour desk, Express check-in/check-out, 24-hour front desk
Cleaning services	Daily housekeeping, Laundry Additional charge
Safety & security	Fire extinguishers, Key access, 24-hour security, Safety deposit box
General	Shuttle service Additional charge, Hypoallergenic, Designated smoking area, Air conditioning, Private entrance, Packed lunches, Fan, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms
Accessibility	Entire unit located on ground floor
Outdoor swimming poolFree!	Opening times, Open all year, Adult only, Pool with view, Shallow end, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas
Wellness	Massage chair, Full body massage, Hand massage, Head massage, Couples massage, Foot massage, Neck massage, Back massage, Spa/wellness packages, Spa lounge/relaxation area, Spa facilities, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Massage Additional charge, Spa and wellness centre Additional charge
Languages spoken	English, Spanish

Piedra de Agua Palenque Hotel Terms and Conditions

Check-in	From 15:00
Check-out	Until 12:00
Cancellation/ prepayment	Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds	Children of any age are welcome.
Age restriction	The minimum age for check-in is 18
Pets	Pets are allowed on request. Charges may be applicable.
Groups	When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods	Cash Piedra de Agua Palenque accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

To consider

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

Please inform Piedra de Agua Palenque in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Other known names for Piedra de Agua Palenque Hotel

Piedra de Agua Palenque

Frequently asked questions about Piedra de Agua Palenque Hotel

How do I get the best price guarantee for Piedra de Agua Palenque Hotel?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Piedra de Agua Palenque Hotel. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Piedra de Agua Palenque Hotel?

WiFi is available in public areas and is free of charge.

Is there free parking available at Piedra de Agua Palenque Hotel?

Free private parking is possible on site (reservation is not needed)., Accessible parking

What are the outdoor activities at Piedra de Agua Palenque Hotel

Outdoor furniture, Sun terrace, Private pool, Patio, Terrace, Garden

What languages are spoken at Piedra de Agua Palenque Hotel?

English, Spanish

What are the general services offered at Piedra de Agua Palenque Hotel?

Shuttle service Additional charge, Hypoallergenic, Designated smoking area, Air conditioning, Private entrance, Packed lunches, Fan, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms

Are pets allowed at Piedra de Agua Palenque Hotel?

Pets are allowed on request. Charges may be applicable.

What is the check-in time at Piedra de Agua Palenque Hotel?

From 15:00

What is the check-out time at Piedra de Agua Palenque Hotel?

Until 12:00

100% real reviews of Piedra de Agua Palenque Hotel

If you have any questions regarding the facilities or services provided at Piedra de Agua Palenque Hotel, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

United States of America

Gonzalez

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Wonderful

Everything was great. Staff was very helpful.

The transportation to the airport wasn't available

United States of America

Jorge

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Comfortable stay overall, beautiful hotel at a great location. Maybe a bit overpriced.

Beautiful location, surrounded by lush jungle and very close to the ruins. The facilities are beautiful looking too.

The "private pool" which we paid extra for was not able to be filled with warm water, because the faucet didn't work. Also the hot tub with the pool was not hot when we got there. We had to wait a day for it to be warm.

Canada

Scriffin

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Very Good

Breakfast simple but greatly appreciated

It's a little pricey and the rooms are small.

Mexico

Jennifer

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Great authentic jungle stay

Piedra de agua is in the jungle so the feeling is very authentic and great for the kids who felt it was an adventure.

They were remodeling the restaurant so they had no dinner and dis not let us know prior to our arrival. Although there are restaurants within walking distance

Germany

Popa

5,0 Good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Not worth paying that much for what they offer, feels like an abandoned place.

The location is great.

No value for the money, rooms are not really maintained and jacuzzi doesn’t even work, besides the fact that it looks very dirty so wouldn’t actually use it either way. For the stars they claimed and the price paid it’s really not worth it. The rooms are also not well sealed or checked as we woke up with a tarantula on the wall next to our bed, which of course can happen given that you’re in the jungle, but gives away the poor maintaining of their rooms.

Mexico

Anna

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Jungle oasis in Tulum

Exceptional location with jungle vibes and comfort. Super friendly staff.

Nothing. Second time here already and would come back!

United Kingdom

Eleanor

5,0 Good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Nice looking from afar but needs more care.

The rooms are decorated well, the setting of the hotel is beautiful. Staff were helpful.

We booked because of the pool but unfortunately it was really dirty and unloved - the pool filter was turned off too. It was really disappointing. The property isn’t set very far off the busy road, so even though you have a feeling of being in the jungle, you can hear traffic. The rooms felt a little damp.

Australia

Mina

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Exceptional

The property feels like you are in the middle of jungle and is a perfect escape from towns and people in nature. The sound of the birds and wildlife is beautiful. The rooms are well equipped with all the essentials, and the decor matches the jungle vibes. I love the outdoor pool with views into the lush jungle that makes you feel wild. The bed was super comfy, and I can not thank the staff enough for their hospitality, very warm, welcoming, and happy to help.

United Kingdom

Tom

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Exceptional

Amazing rooms (with private outdoor areas including each having a private mini pool/hot tub) in the jungle. Lovely main pool. Very relaxing. Good breakfast, especially with option to have it brought to your private terrace. Great location on the road to the Mayan ruins. Very handy that the hotel accepts payment in card (rare outside the centre of Palenque)

As a remote place, it's great that the hotel allows you to order evening meals to be delivered, but be warned you'll need to take cash out in advance (hotel takes card, none of the restaurants that either deliver or that you can go to do) - there is no onsite restaurant, and while the closest restaurant is only 100m away all food options can only be paid in cash and everything but the closest restaurant requires a taxi after dark

Belgium

Karin

5,0 Good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Not worth 5 stars, but rather 3 stars. Very poor breakfast. No TV.

The pool and the bar were fine.

The room was not for a 5-star hotel, but rather for a 3-star hotel. When we asked some explanation to the hotel, they told us that this hotel was a 4-star. There was also no TV in the room. Very poor breakfast. The hotel told us that this was an American breakfast, but there were no eggs, no bacon. Only fruit, yogurt, bread and marmalade.

United States of America

Gonzalez

9,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Wonderful

Everything was great. Staff was very helpful.

The transportation to the airport wasn't available

United States of America

Jorge

7,0 Good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Comfortable stay overall, beautiful hotel at a great location. Maybe a bit overpriced.

Beautiful location, surrounded by lush jungle and very close to the ruins. The facilities are beautiful looking too.

Canada

Scriffin

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Very Good

Breakfast simple but greatly appreciated

It's a little pricey and the rooms are small.

Mexico

Jennifer

8,0 Very good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Great authentic jungle stay

Piedra de agua is in the jungle so the feeling is very authentic and great for the kids who felt it was an adventure.

They were remodeling the restaurant so they had no dinner and dis not let us know prior to our arrival. Although there are restaurants within walking distance

Belgium

Karin

5,0 Good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Not worth 5 stars, but rather 3 stars. Very poor breakfast. No TV.

The pool and the bar were fine.

United States of America

Kirk

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Exceptional

6 stars!!! Phenomenal location in the jungle! Cold ac, bautiful room, awesome pool, cant complement this place enough!

United Kingdom

Susanna

5,0 Good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

A place with some charm and a nice swimming pool that definitely isn’t worth the high price point

Cheerful staff, nice pool, property had charm, in a good location close to the ruins and easy to access public transport.

Everything a bit dated and run down, or broken. Barely any hot water, jacuzzi didn’t work, beds rusty and everything a little damp and dirty. Seem better days. No breakfast offered. No restaurant facilities.

Netherlands

Remco

5,0 Good

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Overpriced and lacking basic services such as laundry and restaurant.

The hotel is quite beautifull and you have that jungle experience

The Hotel was expesinsive but lacked basic services such as a restaurant, laundromat, tv in the room. There was no breakfast or any restaurant in the hotel. Food could be ordered from a place down the street which was of very poor quality and way overpriced. Same for Laundry, they could call someone for laundry, that charged 1 euro per clothing item, absolutely expensive. The services brougth in from outside feel very scammy and anything is much cheaper in town.

Mexico

Rayner

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

excellent experience

Pool was very nice and the rooms very spacious

there’s no restaurant

Malaysia

Ana

10,0 Excellent

Purpose of trip: Leisure trip

What was the highlight of Piedra de Agua Palenque Hotel

Amazing place full of nature!

The service staff was really welcoming and always available when we needed. I loved the view we had from the room and terrace and the enviroment full of nature.

They could include more oprtions for breakfast or facilities for restaurant.

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