Piedra de Agua Palenque Hotel ★★★★★

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Piedra de Agua Palenque | Palenque | Mexico

Km 2.5 Zona Arqueologica de Palenque, Carretera a las Ruinas, 29960 Palenque, Mexico

➤ Piedra de Agua Palenque | Chiapas

Get the celebrity treatment with world-class service at Piedra de Agua Palenque




Next to a river in the jungle, Piedra de Agua Palenque is 3 km from Palenque Archaeological Site. The property has 24-hour reception and offers an outdoor pool and hot tub, free Wi-Fi and free parking.

All rooms have a terrace and the suites feature pool views. Each room comes with a fan, seating area and wardrobe. The private bathroom comes with free toiletries.

Breakfast is available at Piedra de Agua Palenque and there is a bar. Restaurants can be found 1 km away, offering Mexican and international cuisine, such as Italian.

An airport shuttle service is available for an extra charge. Yaxchilan Archeological Site and Agua Azul Waterfalls are around an hour’s drive away.
Couples particularly like the location — they rated it 8.8 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap

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Room choices in Piedra de Agua Palenque Hotel

Piedra de Agua Palenque Hotel Services

Pets Pets are allowed on request. Charges may be applicable.
Internet WiFi is available in public areas and is free of charge.
Bathroom Toilet paper, Towels, Towels/sheets (extra fee), Bath or shower, Private bathroom, Toilet, Free toiletries, Bathrobe, Hairdryer, Shower
Bedroom Linen, Wardrobe or closet, Dressing room
View Inner courtyard view, Garden view
Outdoors Picnic area, Outdoor furniture, Sun terrace, Private pool, Patio, Terrace, Garden
Kitchen Coffee machine, Cleaning products
Room Amenities Socket near the bed
Activities Tour or class about local culture Additional charge, Walking tours Additional charge, Hiking Additional chargeOff-site
Living Area Seating Area
Food & Drink Fruits Additional charge, Wine/champagne Additional charge, Snack bar, Breakfast in the room, Bar, Tea/Coffee maker
Parking Free private parking is possible on site (reservation is not needed)., Accessible parking
Reception services Invoice provided, Private check-in/check-out, Luggage storage, Tour desk, Express check-in/check-out, 24-hour front desk
Cleaning services Daily housekeeping, Laundry Additional charge
Safety & security Fire extinguishers, Key access, 24-hour security, Safety deposit box
General Shuttle service Additional charge, Grocery deliveries Additional charge, Hypoallergenic, Designated smoking area, Air conditioning, Private entrance, Packed lunches, Fan, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms
Accessibility Entire unit located on ground floor
Outdoor swimming poolFree! Opening times, Open all year, Adult only, Pool with view, Shallow end, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas
Wellness Massage chair, Full body massage, Hand massage, Head massage, Couples massage, Foot massage, Neck massage, Back massage, Spa/wellness packages, Spa lounge/relaxation area, Spa facilities, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Massage Additional charge, Spa and wellness centre Additional charge
Languages spoken English, Spanish

Piedra de Agua Palenque Hotel Terms and Conditions

Check-in From 15:00. Guests are required to show a photo identification and credit card upon check-in. You'll need to let the property know in advance what time you'll arrive.
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds Child policiesChildren of any age are welcome.Children 12 years and above will be charged as adults at this property.To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.Cot and extra bed policiesThe number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.There are no cots available at this property.All extra beds are subject to availability.
Age restriction The minimum age for check-in is 18
Pets Pets are allowed on request. Charges may be applicable.
Groups When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash
To consider

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Piedra de Agua Palenque in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

How do I get the best price guarantee for Piedra de Agua Palenque Hotel?

Best price guarantee on our site. Book here and avoid any surprises at your arrival to Piedra de Agua Palenque Hotel. If you find a better rate on pages like Booking.com, Expedia or Hotels.com, contact us through our page's "Contact" tab and we'll improve the rate by up to 10%.

Is WiFi available at Piedra de Agua Palenque Hotel?

WiFi is available in public areas and is free of charge.

Is there free parking available at Piedra de Agua Palenque Hotel?

Free private parking is possible on site (reservation is not needed)., Accessible parking

What are the outdoor activities at Piedra de Agua Palenque Hotel

Picnic area, Outdoor furniture, Sun terrace, Private pool, Patio, Terrace, Garden

What languages are spoken at Piedra de Agua Palenque Hotel?

English, Spanish

What are the general services offered at Piedra de Agua Palenque Hotel?

Shuttle service Additional charge, Grocery deliveries Additional charge, Hypoallergenic, Designated smoking area, Air conditioning, Private entrance, Packed lunches, Fan, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms

Are pets allowed at Piedra de Agua Palenque Hotel?

Pets are allowed on request. Charges may be applicable.

What is the check-in time at Piedra de Agua Palenque Hotel?

From 15:00. Guests are required to show a photo identification and credit card upon check-in. You'll need to let the property know in advance what time you'll arrive.

What is the check-out time at Piedra de Agua Palenque Hotel?

Until 12:00

100% real reviews of Piedra de Agua Palenque Hotel

If you have any questions regarding the facilities or services provided at Piedra de Agua Palenque Hotel, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

7,0
Purpose of trip: Leisure trip
What was the highlight of Piedra de Agua Palenque Hotel
Good
The place is really cool, the bath outside every room is super.
The bed sheets weren’t clean, we found a lot of insects in the room and there was a small opening at the bottom of the door which left room for bigger insects to come in. Considering it’s in the middle of a jungle, this is something we wished to avoid. Not enough bath salts and shampoos were provided for the bath outside and the water was also cold. The pool was dirty when we got there. Staff members although nice and helpful didn’t know any English so it made it hard to communicate.
8,0
Purpose of trip: Leisure trip
What was the highlight of Piedra de Agua Palenque Hotel
Very Good
Fantastic location, you can look right into the jungle from the terrace of the room. Every room is its own small building with private terrace and jacuzzi. It is quite big but with almost no furniture (e.g. no chairs). The openness adds to the jungle feeling. The shower was the best one I had in Mexico. Plenty of space, good pressure on the water, the cold water is cold and the hot water is hot. And very nice shower gel, shampoo and conditioner in cute little jars.
Just small little nits; the fan control of the airco unit in our room didn't work, it was always on maximum, so very noisy. The breakfast is quite expensive for simple toast with jam and fruits. It's a bit too far from town to go in foot to a restaurant, so you always have to take car out taxi - the jungle Maya next door is a bit meh.
9,0
Purpose of trip: Leisure trip
What was the highlight of Piedra de Agua Palenque Hotel
Short visit Palenque.
Great location and excellent staff. I highly recommend this hotel if you visit Palenque
Breakfast area could be slightly bigger.
9,0
Purpose of trip: Leisure trip
What was the highlight of Piedra de Agua Palenque Hotel
Wonderful jungle retreat.
Lovely bungalow with large patio in the jungle. The pool was right opposite the jungle so we saw howler monkeys, large iguanas and squirrels from the pool! Very comfortable beds and effective air conditioning.
The hotel doesn’t have a restaurant and the restaurants in the immediate vicinity were either closed or not very appealing. We went into town where there were excellent restaurants so it wasn’t a big problem but it means a taxi or colectivo ride to get food. I recommend taking snacks with you as they are impossible to buy without going into town.

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